Patient Registration Clerk

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  • King's Daughters Medical Center
  • Patient Registration
  • Ashland, KY
  • PRN - Rotating
  • Clerical
  • Req #: 22135
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Summary

  • JOB SUMMARY
    • Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.
  • DUTIES AND ESSENTIAL FUNCTIONS
    • Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
    • Ensures accurate revenue cycle information by registering patients in EPIC, scheduling appropriately based on orders, performing insurance verification and pre-certification if necessary.
    • Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
    • Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning, paperwork processing, maintaining/ordering supplies are done in a professional and efficient manner.
    • Maintains organized work area for optimal efficiency.
    • Performs general record keeping functions specific to the department and in accordance with established procedures such as, but not limited to file maintenance, logs and reports as assigned by leadership.
    • Processes information requests, such as medical records requests, in a timely manner while maintaining confidentiality
    • Collects payments from patients applicable to the services being provided and follows established policies and protocols associated with handling cash, checks, credit cards and payroll deduction.
  • EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
    • Minimum requirement:
      • High School Diploma or GED. 
      • Must type 35 words per minute
    • Preferred qualifications:
      • Associate’s Degree
      • One year healthcare related experience
  • WORKING ENVIRONMENT
    • Works indoors in an office/clinic setting
    • The noise level is usually moderate
  • PHYSICAL DEMANDS
    • Constantly required to maintain a stationary position behind a computer.
    • Frequently required to move about inside the department.
    • Constantly required to communicate telephonically and face to face with colleagues and customers.
    • Constantly required to operate a computer and telephone.
    • Constantly required to lift and/or move up to 10 pounds.
    • Frequently required to lift and/or move up to 25 pounds.
    • Occasionally required to lift and/or move up to 50 pounds
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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