Project Manager
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- King's Daughters Medical Center
- Information Svcs & Technology
- Ashland, KY
- Full Time - Days
- Support Services
- Req #: 22513
Summary
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JOB SUMMARY
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Reports to a Director of Information Services and Technology (IST) or the CIO. Responsibilities include the overall coordination, status reporting and stability of project-oriented work activities in the IS Department. Developing and updating project plans and teamwork assignments, directing and monitoring work activities on a daily basis, identifying resource needs, performing quality review, and escalating functional, quality, and timeline issues appropriately. Tracking key project milestones and adjusting project plans and/or resources. Coordinates communication with all areas of KDMC that impact the scope, budget, risk, and resources of the project being managed. Troubleshooting, serving as a liaison with user departments, training end-users, conducting quality assurance activities and maintaining security.
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DUTIES AND ESSENTIAL FUNCTIONS
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Leads and coordinates IST projects in accordance with established policies and procedures by:
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Coordinating the efforts of the IST Department to ensure project deadlines and goals are met.
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Coordinating the efforts of all project team members as it relates to the assigned projects.
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Determining customer needs and developing the overall project implementation plans for large and complex projects. Consulting and providing recommendations for system design issues.
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Ensuring that projects reach milestones following the predetermined project time line through effective leadership, team building, and communication.
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Participating in creating estimated project timelines, resources, costs, and return on investment (ROI) analyses for the priority-setting process.
- Providing project status reporting at project steering committees.
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Creates and maintains accurate project plans and budgets for assigned projects utilizing project management software to keep projects on schedule; also maintains project accountability and scope management by:
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Working with vendors and customers to create project steps/tasks, determining and securing necessary resources, developing and updating time lines, and tracking project progress.
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Managing project task scheduling as well as scope and change control.
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Providing ongoing communication and coordination between all project participants, including frequent updates to IST management and customers.
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Preparing system requirements, project management documentation, and plans.
- Participating in preparing the project budget and managing projects within budget.
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Coordinates or provides proper training, installation, set-up and implementation of the software by:
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Organizing and ensuring proper software installation and creation of an appropriate testing environment. Coordinating training for customers.
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Advising customers on the procedures and operations of new or revised systems and applications. Serving as technical support for resolving operational issues and questions not addressed by department-based resources as appropriate.
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Ensuring successful transition of ongoing support of applications to appropriate IS staff and customers.
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Guiding the development of policies and procedures as necessary for the new system. Facilitating the documentation of work flow, system decisions and system designs and procedures.
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Ensuring extensive application software testing. Coordinating end user testing.
- Reporting, tracking, obtaining and testing resolutions for all problems identified.
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Keeps abreast of, and maintains knowledge of, hardware and software technologies pertinent to the needs of KDMC and, specifically, the applications and equipment being implemented:
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Attending in-services and department meetings; also participating in continuing education and attending conferences, seminars, and other educational programs as approved.
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Maintaining professional affiliations as appropriate.
- Reading current professional journals and literature.
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Contributes to the overall effectiveness and efficiency of the Department by:
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Providing excellent customer service at all times. Also communicating with customers and other staff in a courteous, responsive and helpful manner.
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Establishing and maintaining effective, working relationships with end-user departments.
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Maintaining records, reports and files as required by departmental policies and procedures.
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Assisting in the care and maintenance of department facilities, equipment and supplies.
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Monitoring trends and developments in information technology; also, communicating with the IST Directors and CIO regarding new technology and enhancements.
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Providing application support as appropriate for assigned departments and applications.
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Participating in process improvement initiatives associated with IS projects.
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Participating in business process redesign and documentation.
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Completing other job-related duties and special projects as directed.
- Providing application support in the same capacity as an IST Analyst for assigned departments and applications as appropriate.
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EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
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Minimum requirement:
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Bachelor’s Degree or equivalent experience in Computer Science, IS or another appropriate field.
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Progressive experience in project management and using project management methodologies and tools.
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Preferred qualifications:
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- Basic working knowledge of infrastructure technologies such as applications, databases, data centers, servers, storage, and networking.
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WORKING ENVIRONMENT
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Works in an office environment.
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Must be effective in a fast-paced, quality focused, multi-priority environment requiring the ability to prioritize workload in order to meet deadlines.
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May experience some mental/visual fatigue due to continued use of computer equipment.
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Provides 24/7 support and wears a pager.
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer.
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Frequently required to move about inside the department and throughout the Medical Center.
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Constantly required to communicate telephonically and face to face with colleagues and customers.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 10 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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