Clerk(Lead)-Welcome & Infor Ce
- King's Daughters Medical Center
- Welcome & Information Centers
- Ashland, KY
- Full Time - Rotating
- Clerical
- Req #: 23752
Summary
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JOB SUMMARY
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Assitsts Welcome & Information Centers management team by rounding on responsible areas, greeting and assisting patients and visitors, and facilitating the response to customer concerns.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Scheduling for the Welcome and Information Center.
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Ensures department has adequate coverage to meet the needs of customers and team members.
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Reviews with team, customer satisfaction results and tracks trends if necessary.
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Processes payroll for bi-weekly direct deposit vouchers.
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Coordinates with Welcome & Information Centers management team for monthly team meetings.
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Composes and types routine correspondence to team members and coordinating departments.
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Utilizes and manages e-visitor system, ARC, Everbridge, House Calls Pro, and other programs utilized by the department.
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EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
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Minimum requirement:
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Associates Degree or three years related experience
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Advanced computer skills
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Ability to type 35 cwpm
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Preferred qualifications:
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WORKING ENVIRONMENT
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Works indoors in an office/clinic setting
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The noise level is usually moderate
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer.
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Frequently required to move about inside the department.
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Constantly required to communicate telephonically and face to face with colleagues and customers.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 10 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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