Patient Experience Specialist Associate

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for supporting and guiding achievement of patient experience goals across the organization. Coordinates and facilitates various councils for patients, families and physicians and related committees to enhance engagement. Compiles and analyzes patient experience data, develops and distributes reports, and acts as the primary contact for patient and family advisors. Supports growth and maintenance of advisory programs and collaborates with staff and faculty to identify and implement feedback opportunities. Ensures effective communication and fosters a culture of continuous improvement in patient experience.

Essential Functions

• Provides access to and coaches leaders on patient experience databases and reporting tools.

• Consults and coaches on data analysis techniques, tools, and best practices.

• Maintains and updates SharePoint sites, data collection tools, and website content for the division.

• Provides analytical, administrative, and clerical support for division activities.

• Organizes, coordinates, and facilitates standard and unit-specific trainings, maintaining and updating training materials.

• Tracks and analyzes training participation and feedback, reporting trends to leadership for improvement.

• Evaluates opportunities to improve patient experience through interdisciplinary partnerships, direct observation, and survey review.

• Develops, distributes, and coaches on patient experience reports, goal setting tools, and project data.

• Coordinates and supports the Peer Mentor Program, including training, education, and engagement initiatives.

• Performs other duties as assigned.

Education Requirement

Bachelor’s degree in healthcare administration, business administration, or a related field

Experience Requirement

0-2 years of experience in healthcare administration, business administration, or a relevant area

An equivalent combination of education and experience may be considered.

All experience must be paid and in the same related field.

Part-time and PRN experience will be prorated based on hours worked per week.

Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs: 2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never

C. Standing or walking with objects up to 10lbs: 3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs: 2. Occasional (< 10% of the time)

E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials: 2. Occasional (< 10% of the time)

G. Repetitive motion: 4. Regular (> 50% of the time)

H. Working at heights above 4 feet: 1. Never

I. Working in confined spaces: 1. Never

J. Risk of injuries from use of equipment on the job: 1. Never

K. Job-related travel: 2. Occasional (< 10% of the time)

L. Loud noises: 1. Never

M. Temperature extremes: 1. Never

N. Hazardous chemicals and fumes including waste: 1. Never

O. Radiation: 1. Never

P. Burns: 1. Never

Q. Cuts/Punctures: 1. Never

R. Bloodborne/airborne pathogens: 1. Never

S. Recombinant DNA or viral vectors: 1. Never

T. Combative/violent people: 2. Occasional (< 10% of the time)

U. Animal handling (including carcasses): 1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, and/or pulling objects weighing up to 50 pounds. It also involves occasional risk of back injury from moving, lifting, or positioning patients, equipment, or materials.

Additional Job Descriptions

N/A

Department:

Patient Family Centered Care

Shift:

Days (United States of America)

Time Type:

Full time

Address:

2201 Lexington Avenue

City, State:

Ashland, Kentucky