Patient Financial Services Lead

Job Summary:
Responsible for overseeing daily patient financial operations to ensure accuracy, efficiency, and compliance. Provides guidance and support to staff to optimize billing, follow-up, collections, and reimbursement processes. Coordinates cross-functional efforts to resolve complex account issues and enhance patient experience. Ensures adherence to regulatory standards and organizational policies. Develops strategies to improve financial performance and operational outcomes.

Essential Functions:
• Oversees patient financial services team performance to ensure accuracy and efficiency in billing, follow-up, collections, and/or denials resolution.
• Monitors accounts receivable to identify, analyze, and resolve outstanding balances, including overseeing timely cash posting and reconciliation activities.
• Ensures compliance with federal, state, and organizational regulations, policies, and procedures.
• Coordinates workflow and provides mentoring, coaching, and performance feedback to staff.
• Collaborates with clinical and administrative departments to resolve financial discrepancies and patient inquiries.
• Develops and implements process improvements to enhance revenue cycle efficiency and patient satisfaction.
• Assists with reviews, reconciliations, and documentation to ensure data integrity and regulatory compliance.
• Escalates complex issues and coordinates solutions with internal and external stakeholders.
• Performs other duties as assigned.

Education Requirement: High school diploma or equivalent

Experience Requirement: 7+ years of experience
An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions:
A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (<10% of the time)
B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never
C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)
D. Standing or walking with objects up to 25lbs:2. Occasional (<10% of the time)
E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)
F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (<10% of the time)
G. Repetitive motion:3. Intermittent (10% - 50% of the time)
H. Working at heights above 4 feet:1. Never
I. Working in confined spaces:1. Never
J. Risk of injuries from use of equipment on the job:2. Occasional (<10% of the time)
K. Job-related travel:2. Occasional (<10% of the time)
L. Loud noises:1. Never
M. Temperature extremes:1. Never
N. Hazardous chemicals and fumes including waste:2. Occasional (<10% of the time)
O. Radiation:1. Never
P. Burns:1. Never
Q. Cuts/Punctures:2. Occasional (<10% of the time)
R. Bloodborne/airborne pathogens:2. Occasional (<10% of the time)
S. Recombinant DNA or viral vectors:1. Never
T. Combative/violent people:1. Never
U. Animal handling (including carcasses):1. Never
V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands:
This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.