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Overall performance rating of below indicated essential job duties:
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Listens to and honors patient and family perspectives and choices; Communicates and share complete and unbiased information with patients and families in ways that are affirming and useful; Encourages and supports patient and family participation in care and decision-making at the level they choose; Courteously answers phone calls stating name and department, routes calls and provides information to internal and external customers, Team Members and medical staff; Facilitates guest and customer concerns by keeping patients and families informed; Confer with physicians, bed assignment personnel, nursing, environmental services, transport, and other Team Members to coordinate and schedule admission of patients; Answers telephone in a clear concise manner as directed per appropriate scripting; Periodically checks waiting area to make sure all patients have been checked in.
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Respects and incorporates the values, beliefs, and cultural backgrounds of patient and families; Provides timely, complete, and accurate information; Requests accommodation information based on physician's admitting orders, patient's preference, nature of illness, availability of space and other information, and enters bed assignment information into the computer; Greets patients, visitors, physicians and sales people and directs them to their proper destination.
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Prepares records of admission, transfer, and other required data; Notifies departments of patient's admission; Interviews a patient or patient's representative to obtain necessary personal and financial data to determine eligibility for admission; Explains Medical Center polices regarding deposits, parking, personal items and visitation.
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Provides patients/families with appropriate information regarding HIPAA, HIV, living wills and other information as required by state and federal guidelines; Operates main phone system by answering incoming, interoffice, patient information, and emergency calls. Maintains a list of Physicians on-call; Maintains record of personnel and departments by name and extension numbers; Monitors radios when necessary; Receives disaster information and notifies proper personnel and departments.
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Responsible for paging the “all clear” page when appropriate; Pages authorized personnel over intercom following established protocol; Alerts appropriate department regarding concerns or questions.
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Schedules and answers calls, schedules and pre-certs procedures as directed; Troubleshoots and resolves customer concerns involving such matters pertaining to centralized scheduling.
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Always maintains confidential information related to patients, Team Members, the Medical Center and department operations; This position is responsible for being as responsive as possible to the community without compromising the patients’ rights and preferences for privacy.
