Family Liaison
- Req Number: 25560
- Department: ICU Services
- Job Type: Full Time
- Address: 2201 Lexington Avenue
- City, State: Ashland, KY
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JOB SUMMARY
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Serves as advocate, liaison, information resource and communication link among patients, families, staff and visitors to facilitate resolution of non-medical concerns and enhance customer satisfaction within the Medical Center.
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DUTIES AND ESSENTIAL FUNCTIONS
- Collaborates closely with the charge nurse to be informed about each patient's condition, treatments, and procedures, so as to communicate the patient information to the families.
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Overall performance rating of below indicated essential job duties:
- Greets family members and attends to their needs for comfort and privacy. Listens to patients and visitors who want to voice a concern. Investigates concerns of family members and visitors.
- Relays family members concerns to nursing staff and physicians.
- Answers inquiries and provides information to authorized persons. Informs family and visitors about processes.
- Recommends changes in order to avoid recurring patient/visitor complaints. Follows up with family member until a resolution or response can be achieved.
- Refers family members and visitors to alternative resources within the Medical Center such as clergy, social services, financial counselor, or business office.
- Extraordinary positive approach to people and solving concern while maintaining confidentiality.
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EDUCATION/LICENSE/ CERTIFICATIONS/OTHER REQUIREMENTS
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Minimum requirement:
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High School diploma or GED
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One to three year related experience in a healthcare environment
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Excellent communication and customer service skills
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High level of empathy
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Ability to thrive in fast paced environment
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Preferred qualifications:
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State Registered Nursing Assistant in the State of Kentucky or EMT in State of Kentucky or National Registry.
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Associate’s degree in healthcare field
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WORKING ENVIRONMENT
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Constantly works near moving mechanical parts
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Constantly exposed to blood and/or body fluids and infection.
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Occasionally exposed to toxic or caustic chemicals
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Occasionally exposed to risk of radiation
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The noise level in the work environment is usually moderate
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PHYSICAL DEMANDS
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Occasionally required to maintain in a stationary position (standing or sitting).
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Frequently required to walk and move about.
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Frequently required to operate a computer and other equipment.
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Frequently required to use fine motor skills to handle and operate instruments/devices.
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Frequently required to position self in order to meet patient needs.
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Constantly required to lift and/or move patients up to 50 pounds.
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Constantly required to communicate with patients and other care team requiring talking and hearing.
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
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