Sup-Patient Registration

Job Summary:  

Responsible for overseeing the daily operations of patient access and registration to ensure accuracy, efficiency, and a positive patient experience. This role provides frontline leadership for staff performing scheduling and insurance verification, while ensuring compliance with established policies, payer requirements, and regulatory standards. The Supervisor serves as a key resource for staff and patients, assisting with workflow coordination, issue resolution, and continuous improvement efforts.

Essential Functions: 

• Supervise patient registration staff to ensure consistent, accurate, and timely completion of registration and access functions. 

• Provide coaching, training, and daily guidance to staff to promote professional growth and accountability. 

• Monitor staff productivity, quality, and adherence to departmental performance standards and key performance indicators (KPIs). 

• Assist in resolving escalated patient registration or financial clearance issues, including insurance coverage and authorization concerns. 

• Ensure compliance with regulatory standards, payer requirements, and organizational policies in all registration activities. 

• Prepare and review reports on staff performance and registration activities to identify areas for improvement. 

• Support initiatives to enhance patient satisfaction and improve service delivery. 

• Collaborate with clinical and revenue cycle teams to ensure smooth handoffs and efficient workflows. 

• Participate in departmental meetings, workgroups, and projects to support patient access and organizational objectives. 

• Performs other duties as assigned. 

Education Requirement: High school diploma or equivalent  

Experience Requirement: 0-4 years of related/progressive experience  

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. 

Certifications & Licensures: N/A 

Working Conditions: 

1. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%). 

2. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never. 

3. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%). 

4. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation). 

5. Sitting at computer workstation for extended periods: 4. Regular (>50% of the time). 

6. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Occasional <10%. 

7. Repetitive motion: 4. Regular (>50% of the time) (typing, data entry, scanning). 

8. Working at heights above 4 feet: 1. Never. 

9. Working in confined spaces: 1. Never. 

10. Risk of injuries from use of equipment on the job: 1. Rare. 

11. Job-related travel: 1. Never to 2. Occasional. 

12. Loud noises: 2. Occasional (<10% of the time). 

13. Temperature extremes: 1. Never. 

14. Hazardous chemicals and fumes including waste: 2. Occasional (<10% of the time). 

15. Radiation: 2. Occasional (<10% of the time). 

16. Burns: 1. Never. 

17. Cuts/Punctures: 1. Never to 2. Occasional 

18. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%). 

19. Recombinant DNA or viral vectors: 1. Never. 

20. Combative/violent people: 3. Intermittent (10%–50%). 

21. Animal handling (including carcasses): 1. Never. 

22. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations. 

Physical Demands: 

This position requires regular sitting at a computer workstation for extended periods of time; performing tasks with regular repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; and occasional lifting, pushing, and/or pulling of objects up to 50 pounds or standing or walking with objects up to 25 pounds.