Revenue Cycle Systems Training Specialist

At UK King's Daughters, we’re not just a healthcare facility — we’re a family of dedicated professionals who share a passion for making a meaningful difference in the lives of our patients. We’re more than just a place to work; we’re a place to grow, thrive, and contribute to our community.

Job Description:

Job Summary

Responsible for developing, delivering, and maintaining training programs for revenue cycle systems and applications to ensure staff competency and compliance. Provides expertise in training design, system navigation, and user support to enhance employee performance and system utilization. Ensures training content aligns with organizational policies, regulatory requirements, and best practices in revenue cycle management. Develops training resources, tracks learner outcomes, and implements process improvements to strengthen workforce capability. Coordinates collaboration with revenue cycle leadership, IT, and HR to support system upgrades and continuous learning initiatives.

Essential Functions

• Designs, develops, and delivers training programs on revenue cycle systems and applications.

• Provides classroom, virtual, and one-the-job training to revenue cycle staff at all levels.

• Creates and updates training materials, manuals, and job aids to reflect system and application changes.

• Partners with IT and revenue cycle leadership to support training during system implementations, upgrades, and enhancements.

• Monitors training effectiveness through assessments, feedback, and performance outcomes.

• Tracks learner progress, competency completion, and compliance with training requirements.

• Troubleshoots end-user questions and provides post-training support to improve system adoption.

• Ensures training content reflects compliance with HIPAA, FDCPA, and organizational standards.

• Participates in process improvement initiatives to enhance system utilization and staff efficiency.

• Performs other duties as assigned

Education Requirement: Bachelor’s degree

Experience Requirement: 2+ years of experience

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions

A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional (< 10% of the time)

B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never

C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time)

D. Standing or walking with objects up to 25lbs:2. Occasional (< 10% of the time)

E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time)

F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional (< 10% of the time)

G. Repetitive motion:3. Intermittent (10% - 50% of the time)

H. Working at heights above 4 feet:1. Never

I. Working in confined spaces:1. Never

J. Risk of injuries from use of equipment on the job:2. Occasional (< 10% of the time)

K. Job-related travel:2. Occasional (< 10% of the time)

L. Loud noises:1. Never

M. Temperature extremes:1. Never

N. Hazardous chemicals and fumes including waste:2. Occasional (< 10% of the time)

O. Radiation:1. Never

P. Burns:1. Never

Q. Cuts/Punctures:2. Occasional (< 10% of the time)

R. Bloodborne/airborne pathogens:2. Occasional (< 10% of the time)

S. Recombinant DNA or viral vectors:1. Never

T. Combative/violent people:1. Never

U. Animal handling (including carcasses):1. Never

V. Please specify other(s) and amount of exposure (i.e. Occasional, Intermittent or Regular): N/A

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Department:

Patient Accounting

Shift:

Days (United States of America)

Time Type:

Full time

Address:

2201 Lexington Avenue

City, State:

Ashland, Kentucky