Wellness Facilitator
- Req Number: 28231
- Department: Integrated Services
- Job Type: Full Time
- Shift: Days
- Address: 2201 Lexington Avenue
- City, State: Ashland, KY
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JOB SUMMARY
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Assists the department with clerical/administrative duties in an effort to maintain smooth operations of department, enhanced customer experience and improved quality.
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Exhibits enthusiasm, respect for boundaries, flexible operating hours, and demonstrates ability to work with diverse backgrounds
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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Ensures that all general office duties such as, but not limited to mailing, word processing, filing/scanning and paperwork processing are done in a professional and efficient manner.
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Orders supplies and maintains working order of equipment to support the team.
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Courteously greets customers and answers phone calls and routes calls or takes accurate messages as appropriate and follows-up as necessary.
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Assists customers with questions or concerns and provides appropriate answers or directs to appropriate individual.
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Maintains organized work area for optimal efficiency.
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Provides individualized health coaching to engage clients in appropriate services and resources and assist with coordination of care.
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Promotes wellness services and engagement with primary care.
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Maintains appropriate professional standards and provides appropriate follow-up
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EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
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Minimum requirement:
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High School Diploma or GED.
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Preferred qualifications:
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One year healthcare related experience
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WORKING ENVIRONMENT
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Works indoors in an office/clinic setting
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The noise level is usually moderate
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer.
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Frequently required to move about inside the department.
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Constantly required to communicate telephonically and face to face with colleagues and customers.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 10 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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