HR Representative
- Req Number: 27684
- Department: Human Resources
- Job Type: Full Time
- Shift: Days
- Address: 2201 Lexington Avenue
- City, State: Ashland, KY
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JOB SUMMARY
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The HR Representative supports the HR department's daily operations by assisting with employment, benefits, and employee relations needs. This role involves a blend of clerical/administrative tasks, customer service, and records management to ensure smooth department operations, an enhanced customer experience, and high-quality service for both team members and external customers.
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DUTIES AND ESSENTIAL FUNCTIONS
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Overall performance rating of below indicated essential job duties:
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- Reception and Phone Support: Serve as the first point of contact by courteously greeting customers, answering and routing phone calls, and taking accurate messages with follow-up as needed. Assist team members, candidates and customers with questions or concerns, directing them to appropriate team members when necessary.
- Administrative and Clerical Support: Perform general office duties, such as processing paperwork, filing/scanning, and basic computer needs. Maintain organized work areas and handle tasks like mailing, ordering supplies; benefit tasks such as processing retirement deferrals, auto enrollments, loan monitoring, address and other contact information updates and retirement documents.
- Record Keeping and Confidentiality: Manage departmental records and workflows in an organized, accessible, and confidential manner, including but not limited to file maintenance, invoices, gift-cards (tackle-box) processing. Ensures all information requests are handled in a timely and confidential manner.
- Operational Improvement: Continuously work to enhance HR department operations by identifying and addressing common team member concerns. Shares solutions and contributes to ongoing improvements and efficiencies.
- Team Member Identification and Badging: Enter new hires for orientation in badge system, print badges and apply stickers and backers, and put badges in packets; works with the Security department for proper access. Processes replacement badge requests including the contractor badging process, working with supply-chain vendor management.
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EDUCATION/LICENSE/CERTIFICATION/OTHER REQUIREMENTS
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Minimum requirement:
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High School Diploma or GED equivalent. Proficiency in Microsoft Word, Access, and Excel. Typing speed of 35 correct words per minute. Ability to maintain a positive, friendly, and respectful manner while handling confidential information.
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Preferred qualifications:
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Associate’s Degree and one year of experience in a healthcare-related field. Typing speed of 50 words per minute minimum.
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WORKING ENVIRONMENT
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Works indoors in an office/clinic setting
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The noise level is usually moderate
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PHYSICAL DEMANDS
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Constantly required to maintain a stationary position behind a computer.
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Frequently required to move about inside the department.
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Constantly required to communicate telephonically and face to face with colleagues and customers.
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Constantly required to operate a computer and telephone.
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Constantly required to lift and/or move up to 10 pounds.
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Frequently required to lift and/or move up to 25 pounds.
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Occasionally required to lift and/or move up to 50 pounds
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Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
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