Practice Manager in Training

Training Management Position responsible for directing, supervising, and coordinating the team and activities at satellite offices to promote quality, cost effective care and positively impact customer perception and population management.

A training and  working supervisor who manages daily operations at the satellite offices and coordinates the work activities and schedules, filling in for gaps in coverage as appropriate to skill set including, but not limited to, specialty rotation when necessary and cost effective.

Serves as the patient advocate.  Reviews OPR’s, biweekly reports and financial compensation with team and providers respectively.  Works collaboratively on strategic goals for customer, community, quality, finance and culture. 

Trains and Works closely with PM and across department lines to break down and address barriers. Monitors, manages and reports goals to PM and director. 

Supports best practices and/or patient population management. Monitors customer perception and communicates those perceptions to the team to identify process improvement opportunities as a team. Ensures provisions of safe, high quality patient care, managing and staffing to support clinic volumes.

Evaluates performance and recommends merit increases, promotions and disciplinary actions in accordance with the organization’s policy and applicable laws.  Includes responsibility of orientation and training of new team members in all aspects of their position and in align of the five key priorities including culture.

Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and quality patient care.

Ensures that all business functions are operative and that all processes are effectively and efficiently in place.  Reviews processes and makes recommendations for improvement.

Performs various reports including monthly quality improvement studies and payroll documentation and overtime management.

Creates SMART goals and Process Improvements for the medical practice operations in conjunction with providers and staff and ensures that these objectives are in line with the overall organization goals.

Coordinates monthly team meetings with documentation of actions taken and results discussed and is accountable through in-services for team communications and daily team huddle and he/she participates in provider meetings at minimum of 75% of the time.

Operates within the context of an established budget.  Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.

Serves as a role model to other team members in providing service to customers and in complying with KDHS standards.

Performs other duties as assigned.